Sentinel rates every collection call for quality and compliance the moment it ends — inside the agency's own network. The voice never leaves the building.
third-party agencies handling your customers' calls, across several countries.
of calls a manual QA team can realistically listen to. The rest are unseen.
before a compliance breach surfaces — long after the complaint lands.
Not a dashboard suite. It scores calls, catches breaches, and puts the worst calls in front of a supervisor. That's the product.
Seconds after hang-up, a score and two specific coaching notes appear on the agent's screen — help, not surveillance.
Any critical breach — third-party disclosure, threats, wrong hours — turns the light red and forces a fail, with the timestamped quote as evidence.
One screen. Red and amber calls surface first. Click a flag, jump to the moment, read the exact line. No noise.
3CX writes a stereo recording — two channels.
Arabic, English or the caller's Indian language.
The on-box model applies your rubric.
At the agent's desk and the supervisor queue.
Sentinel runs on a sealed AI inference box on the agency's own approved network — how you extend your security perimeter into 100 premises you don't own. It maps to CBUAE outsourcing rules: you keep ownership, the processor stays compliant, the data stays put.
Sentinel runs no passwords of its own. Access rides on your existing enterprise identity, with strong authentication and least-privilege roles — so who touched what is never in question.
One enterprise identity. No separate Sentinel login to provision, rotate or leak.
A second factor on every sign-in. A stolen password alone can't get anyone in.
Each role sees only what it needs. Nothing is shared, nothing is over-scoped.
Every login and action is tied to a real person and recorded — nothing anonymous.
Sized for a typical 60–80 agent floor: three-minute calls, forty calls per agent per day.
average box load across the floor — it rarely queues.
worst case during a peak burst (p95 target).
calls a day scored on a single box.
You own the AI inference box. We license the software and keep it running.
We provide the box, software, support and hardware refresh in one fee.
Fleet pricing for 20+ centers and a bank control-plane fee are quoted separately. Figures are starting points for a pilot conversation.
Bring us a recording or take a live call. Hang up, watch the score appear, then hand a compliance officer a call with a planted breach and watch the light go red.
Book a pilot